Frequently Asked Questions

Everything you need to know about shopping with AG LEGO Certified Stores.

Are all products sold on your site genuine LEGO® products?

Yes, as an AG LEGO® Certified Store, we guarantee that every item we sell is 100% authentic and sourced directly from the LEGO Group.

What are your shipping rates and delivery times?

We offer standard and express shipping across the country. Standard delivery typically takes 3-5 business days, while express delivery takes 1-2 business days. Rates are calculated at checkout based on your location.

Can I return a set if I change my mind?

We accept returns within 30 days of purchase, provided the set is unopened, in its original packaging, and in a resalable condition. Please note that shipping costs for returns are the responsibility of the customer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What should I do if my set is missing a piece?

If your new set is missing a brick, you can contact LEGO® Consumer Service directly through their website to request a replacement part, or reach out to our support team for assistance.